Private Policy
LYRA STRINGS CA (“we,” “us,” “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with PIPEDA.
01. Information We Collect
We collect information you provide directly (Name, Email, Address, Payment Info, Order History) and information collected automatically (IP Address, Browser Type, Device Information, and Cookies).
02. How We Use Your Information
Your data is utilized for Processing Orders, Customer Service, Fraud Prevention, and Website Improvement.
03. How We Share Your Information
We do not sell your information. We only share data with Payment Processors (Stripe/PayPal), Shipping Carriers (Canada Post/UPS), and Service Providers under strict confidentiality.
04. Data Retention
Order and transaction data is retained for 7 years for tax compliance. Anonymized analytics data is retained for up to 26 months.
05. Marketing Communications
Promotional updates are sent only with your consent. You may withdraw consent at any time via the “unsubscribe” link. We comply strictly with CASL.
06. Your Rights
Under PIPEDA, you have the right to Access, Correct, or Withdraw Consent regarding your personal data. We respond to all requests within 30 days.
07. Cookies & Tracking
We use Essential, Analytics, and Marketing cookies. You may manage these via your browser settings or the Google Analytics Opt-Out Browser Add-on.
08. Data Security
We implement SSL/TLS encryption and PCI-compliant processing. While we take every precaution, no digital transmission is 100% secure.
09. Third-Party Links
Our website may contain links to external platforms. We are not responsible for the privacy practices of third-party sites and encourage you to review their policies.
10. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect information from children under this age.
11. Changes to This Policy
We reserve the right to update this policy. Changes are effective immediately upon posting with an updated “Last Updated” date.
12. Contact Us
If you have any questions regarding your data privacy, please contact our Privacy Officer. If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.
